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The Firmware(Base) Tab

This page provides instructions on how to operate the Firmware(Base) tab in the SiteMonitor Manager.

This tab is primarily used to upgrade the firmware in the SiteMonitor Base Unit. In addition, it can be used to reset the Base Unit to factory defaults, or to recover an unknown IP address from a Base Unit.

Upgrade Procedures

There are two upgrade procedures, depending on whether the SiteMonitor is running with a normal IP address and you wish to upgrade it remotely, or if you would like to upgrade a SiteMonitor connected locally to the computer which the Upgrade software is running on. The first option will work anywhere in the network, and requires you to know the IP address and read/write community string for the SiteMonitor. The second requires physical access to the device, but does not require knowledge of the device's IP address or password.

To upgrade the base unit firmware when the device's IP Address and Read/Write Community String is known, follow the directions below:

  1. Obtain the latest version of the SiteMonitor Manager program from our Download Page
  2. Obtain the latest version of the SiteMonitor Base Unit Firmware from our Download Page
  3. Start the SiteMonitor Manager program
  4. Ensure that the IP address and Community string at the top of the window is set correctly. You may want to refresh the Base Tab to ensure you are connected to the right SiteMonitor.
  5. Click on the Firmware(Base) tab.
  6. Check the box next to the "I have read the instructions on how to use this page" on the bottom of the screen.
  7. Ensure the "Local Device Upgrade" box near the middle of the screen is not checked.
  8. In the "Firmware Upgrade" section near the middle of the screen, click on "Select File" and then select the Base Unit Firmware. WARNING: The software does not check the firmware image to ensure that it is for the hardware you are attempting to upgrade. Make absolutely certain it matches the firmware being upgraded.
  9. Click the "Start Upgrade" button. This will switch the remote sitemonitor into Upgrade Mode, copy the Upgrade file, and then restore the remote sitemonitor to operation.
  10. If the upgrade fails, check all the settings and then immediately retry. If the sitemonitor has been switched to upgrade mode, transferring a correct file is the only way to switch it back to normal operation mode.

To upgrade a base unit locally, where the device's IP address and SNMP community string is not necessarily known, perform the following steps:

  1. Obtain the latest version of the SiteMonitor Manager program from our Download Page
  2. Obtain the latest version of the SiteMonitor Base Unit Firmware from our Download Page
  3. Start the SiteMonitor Manager program
  4. Check to ensure that the SiteMonitor is attached to the same network segment as the computer running the SiteMonitor Manager Program, and that the SiteMonitor is powered on.
  5. Check to ensure that no other SiteMonitors are in the middle of being upgraded (or are in upgrade mode) on the same ethernet segment
  6. Click on the Firmware(Base) tab in the SiteMonitor Manager.
  7. Check the box next to the "I have read the instructions on how to use this page" on the bottom of the screen.
  8. Check the the "Local Device Upgrade" box near the middle of the screen.
  9. In the "Firmware Upgrade" section near the middle of the screen, click on "Select File" and then select the Base Unit Firmware. WARNING: The software does not check the firmware image to ensure that it is for the hardware you are attempting to upgrade. Make absolutely certain it matches the firmware being upgraded.
  10. Click the "Start Upgrade" button.
  11. If the Upgrade does not start within 2-3 seconds, power cycle the SiteMonitor to switch it to upgrade mode.
  12. Once the upgrade starts, it will copy the Upgrade file. If you do not know the IP address of the SiteMonitor, it can be noted during the upgrade just below the Status Bar.
  13. If the upgrade fails, try the transfer again. Once an upgrade has started, the firmware in the unit is invalidated, and a correct firmware image must be loaded before the device can resume correct operation.
  14. Once the Upgrade file has been copied successfully, power cycle the SiteMonitor to restore correct operation.

Recovering an IP Address

The Firmware(Base) tab can also be used to determine the IP address of an attached SiteMonitor. The procedure to do this is as follows:

  1. Start the SiteMonitor Manager program
  2. Check to ensure that the SiteMonitor is attached to the same network segment as the computer running the SiteMonitor Manager Program, and that the SiteMonitor is powered on.
  3. Check to ensure that no other SiteMonitors are in the middle of being upgraded (or are in upgrade mode) on the same ethernet segment
  4. Click on the Firmware(Base) tab in the SiteMonitor Manager.
  5. Check the box next to the "I have read the instructions on how to use this page" on the bottom of the screen.
  6. Click on the "Discover IP Address" Button in the "Other Actions (Local Only) section". If the IP address is not shown below the status bar within 2-3 seconds, power cycle the SiteMonitor to switch it to upgrade mode.
  7. Once the IP address has been shown, power cycle the SiteMonitor again to restore correct operation.

Resetting to Factory Defaults

The Firmware(Base) tab also has the ability to reset a local SiteMonitor back to factory defaults. When this occurs, all configuration in the Unit will be erased and it will be restored to the condition that it was when it was received from the factory. The procedure to do this is as follows:

  1. Start the SiteMonitor Manager program
  2. Check to ensure that the SiteMonitor is attached to the same network segment as the computer running the SiteMonitor Manager Program, and that the SiteMonitor is powered on.
  3. Check to ensure that no other SiteMonitors are in the middle of being upgraded (or are in upgrade mode) on the same ethernet segment
  4. Click on the Firmware(Base) tab in the SiteMonitor Manager.
  5. Check the box next to the "I have read the instructions on how to use this page" on the bottom of the screen.
  6. Click on the "Reset to Factory Defaults" Button in the "Other Actions (Local Only) section". If the reset does not occur within 2-3 seconds, power cycle the SiteMonitor to switch it to upgrade mode.
  7. Once the unit has been reset, power cycle the SiteMonitor again to restore correct operation

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